Customer Onboarding

1 Open roles

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Customer Support

3 Open roles

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Roles & Responsibilities:

Requirement:

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About The Role:

Roles & Responsibilities:

Requirement:

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About The Role:

A Customer Success Associate (CSA) supports customers as they transition from sales prospects to active users of your products. They’re focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business.

Roles & Responsibilities:

  • CSA check in with their clients to make sure they’re consistently using the products.
  • It can be hard to keep clients engaged if they aren’t seeing the value in your products. Customer success managers work to keep those benefits top of mind.
  • CSA are involved in multiple phases of the customer lifestyle, so they should have a bird’s eye perspective.
  • CSA also have a unique view of future product upgrades and changes. They can advocate for their customers by connecting the clients’ wishes to the business’ larger strategy.
  • Empathy is also essential, Cooper adds. You have to be able to connect with your customer over both their successes and frustrations to develop a long-term bond.
  •  A customer success associates is responsible for the health of customer relationships. They offer product solutions to pain points, and find opportunities to expand business.
  • Customer success associates own the relationship marketing process. They check in with customers regularly to develop an open line of communication, so concerns can be promptly heard and addressed.
  • CSA generate excitement for new or developing products by keeping clients updated on their progress. As new products come available, they facilitate demos and training. If customers decide to add new products to their plans, success managers help implement them.

Requirement:

  • A bachelor’s degree in administration or related field.
  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organization
  • Adaptability
  • Clear Communication Skills.
  • Knowledge of ERP Software.
  • Ability to Use Positive Language.
  • Taking Responsibility.
  • Effective Listening
  • Being Patience.
  • Ability to Admit You Don’t Have the Answer.
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Designing

1 Open roles

About The Role:

Primary duties of Web Designer include conceptualizing & implementing creative ideas for web sites, as well as creating visual elements that are in line with company’s client’s branding. As a web designer you have to be excellent in visual designs skills & be proficient with graphic design software such as Adobe photoshop & Adobe illustrator. 

Roles & Responsibilities:

  • Conceptualizing creative ideas with clients.
  • Testing and improving the design of the website.
  • Establishing design guidelines, standards, and best practices.
  • Maintaining the appearance of websites by enforcing content standards.
  • Designing visual imagery for websites and ensuring that they are in line with branding for clients.
  • Working with different content management systems.
  • Communicating design ideas using user flows, process flows, site maps, and wireframes.
  • Incorporating functionalities and features into websites.
  • Designing sample pages including colours and fonts.
  • Preparing design plans and presenting the website structure. 

Requirement:

  • Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
  • Proficiency in front-end development web programming languages such as HTML and CSS, jQuery, and JavaScript.
  • Good understanding of content management systems.
  • Good understanding of search engine optimization principles.
  • Proficient understanding of cross-browser compatibility issues.
  • Excellent visual design skills.
  • Up-to-date experience with international web protocols, standards, and technologies.
  • Creative and open to new ideas.
  • Adaptable and willing to learn new techniques
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Human resources

1 Open roles

About The Role:

A Talent Acquisition Specialist is responsible for sourcing, attracting, interviewing, hiring and onboarding employees in a company. They factor in the long-term goals of an organization and acknowledge that people play a huge role in a company's future successes.

Roles & Responsibilities:

  • Writing job descriptions and posting to relevant media platforms.
  • Screening Applicants for competency with the job requirements.
  • Arranging telephone, video or in-person interviews.
  • Performing background & reference checks.
  • Keeping track of all applicants as well as keeping applicants informed on the application process.
  • Offering job positions and completing the relevant paper work.
  • Develop a sustainable talent acquisition and hiring plans and strategies.
  • Design, plan and execute employer branding activities.
  • Encourage employees to be brand ambassadors.
  • Plan employee referral programs.

Requirement:

  • Relevant Experience in IT recruitment process and platforms.
  • Great understanding and knowledge of Job Portals.
  • Good negotiation Skills.
  • A good understanding of technology and technical skills.
  • Good interpersonal and decision-making skills. 
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Marketing

2 Open roles

About The Role:

Business development executives are responsible for driving company sales by sourcing new clients, and by convincing existing clients to purchase added offerings. As such, business development executives play an integral role in companies' longevity.  

Roles & Responsibilities:

  • Familiarizing yourself with all products and services offered by our company.
  • Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
  • Attending networking activities to research and connect with prospective clients.
  • Maintaining meaningful relationships with existing clients to ensure that they are retained.
  • Suggesting upgrades or added products and services that may be of interest to clients.
  • Crafting business proposals and contracts to draw in more revenue from clients.
  • Negotiating with clients to secure the most attractive prices.
  • Reviewing clients' feedback and implementing necessary changes.
  • Remaining in tune with trends in consumption to ensure that our offerings remain relevant. 

Requirement:

  • Degree in marketing, business administration, or similar.
  • Intuitive and insightful, particularly regarding human behavior.
  • Neat, well-groomed appearance.  Great networking skills.
  • Excellent written and verbal communication.
  • Resourceful, with outstanding research skills.
  • Emboldened by challenges. 
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About The Role:

Sales and marketing executives research and develop marketing and sales strategies for a company. As a Sales and marketing executives, you are also responsible for maintaining customer relationships, tracking sales data, and creating performance reports. 

Roles & Responsibilities:

  • Promoting the company's existing brands and introducing new products to the market.
  • Makes product knowledge readily available to self
  • Finds ways to sell products in the market
  • Researches client base to find new types of customers through cold calling, networking and social media.
  • Set up meetings with potential clients and listen to their requirements and concerns
  • Maintaining relationships with important clients by making regular visits and understanding their needs.
  • Researching and developing marketing opportunities and plans and suggesting system improvements to achieve the company's marketing goals.
  • Implementing new sales plans and advertising.
  • Meeting and visiting client for demonstration.
  • Establish, develop and maintain positive business and customer relationships 

Requirement:

  • Bachelor’s degree in Marketing, Advertising, Sales, or a related field.
  • Proven work experience as a Sales and Marketing Executive or a similar position in the Sales Department.
  • Good oral and written communication skills.
  • Good negotiation and sales skills.
  • Knowledge of modern marketing techniques.
  • Excellent interpersonal skills.
  • Ability to work independently as well as in a team environment. 
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Project Management

1 Open roles

About The Role:

Business Analysts are responsible for understanding and assessing the changing needs of the business. They’re frequently asked to analyze the impacts of change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change. Many times, business analysts act as liaisons between groups or departments. They become intermediaries who help support and translate needs across business units and functions.  

Roles & Responsibilities:

  • Prioritize requirements from various stakeholders
  • Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders
  • Assess change-proposals and define solutions to help the organization achieve its goals
  • Discover, organize, and clarify business needs and review/produce specifications for change
  • Work with the Technical Analyst and development team to ensure that they understand the specifications.
  • Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan.
  • Conduct business process modelling and generate applicable scenarios for the technology functionality testing team.
  • Interviewing personnel and conducting onsite observations to determine the methods, equipment, and personnel that will be needed
  • Finding root causes for problems and proposing solutions that many include new systems, procedures, or personnel changes
  • Help design, document and maintain system processes  

Requirement:

  • Previous experience in Business Analysis
  • A degree in IT / Computer Science
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
  • Solid experience in writing SQL queries
  • Basic knowledge in generating process documentation
  • Strong written and verbal communication skills including technical writing skills 
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Software Development

2 Open roles

About The Role:

Java Developers are responsible for analyzing user requirements and business objectives, determining application features & Functionality. Your primary responsibilities include designing and implementing Java applications, developing and testing software, and resolving technical issues that arise.  

Roles & Responsibilities:

  • As a Java developer, you should be passionate about coding & strong skills in one or more of the programming languages such as Java, JavaScript. Hands on skills with databases such as MySQL, PostgreSQL, Oracle is an added advantage.
  • Knack for writing clean, readable, efficient, reusable and reliable code
  • Ensure the best possible performance, quality, and responsiveness of the applications.
  • Excellent communication skills and ability to work closely with diverse teams
  • As developer you will be dealing with all the applications around the world use is now looking for Java developers to join our agile and dynamic software support and development team.
  • Responsible for maintenance and improvement of very critical applications with focus on building and testing Java Application
  • As part of a dedicated, agile team, the developers will be responsible for: Perform application development based on agile methodologies & participate in requirements / user story analysis and design. 

Requirement:

  • Must have worked on Java Spring Framework with strong experience in JavaScript, Core Java, J2EE and other related technologies.
  • Must have knowledge in working with web development tools such as HTML 5, CSS 3, J2EE features (Servlets) and jQuery.
  • Knowledge of Web Service implementation, Data Structures and Algorithms, Knowledge of MVC framework
  • Should be able to independently analyze requirements based on a given specification and come up with a sound and sustainable algorithmic design.
  • Candidates have great skills of JAVA Development in spring and hibernate with backend and frontend.
  • They have to Design, implement and maintain java application phases. Software development activities. Transforming requirements into stipulations. Develop, test, implement and maintain application software. 
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About The Role:

React.js developers design and implement user interface components for JavaScript-based web and mobile applications using the React open-source library ecosystem. These skilled front-end developers are involved in all stages of interface component design, from conception through to final testing. 

Roles & Responsibilities:

  • A frontend developer, who is passionate about user interface design and have skills in JavaScript frameworks such as Angular, React or Vue.js.
  • Efficient use of imagination to artistically create beautiful user-friendly designs.
  • Strong skills with HTML5, CSS3, Twitter Bootstrap and experience in building responsive web applications.
  • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
  • Experience with user interface design.
  • Knowledge of performance testing frameworks including Mocha and Jest.
  • Optimizing applications for improved performance
  • Have a keen eye to discover, evaluate, and implement new technologies to maximize development efficiency and improve user experience.  

Requirement:

  • Bachelor’s degree in computer science, information technology, or a similar field.
  • Experience with browser-based debugging and performance testing software.
  • Excellent troubleshooting skills.
  • Good project management skills. 
  • Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc., popular frontend development tools, CI/CD tools, DevOps.
  • performance testing frameworks like Mocha, Node + NPM
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