Customer Support

1 Open roles

About The Role:

As a Technical Support Specialist, you have to work closely with the team of software developers. You have to understand the customer issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.


Roles & Responsibilities:

  • Answer calls professionally to provide information about ERP and services and obtain details of complaints.
  • Understand Customer’s Complaints related to ERP and can translate it to IT team Properly.
  • Maintaining and monitoring ERP project plans, project schedules & work hours.
  • Assist users in all aspect of ERP system use.
  • Manage the configuration and operation of on-premise ERP systems; provide technical support for ERP and software issues.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Documenting and following up on important actions and decisions.
  • Follow up to ensure that appropriate actions were taken on customer’s requests. 


Requirement:

  • Bachelor or master degree in computer science or information technology or related field (Such as BE, BTech, MTech, ME, BCA, MCA, BSc. IT, MSc.IT )
  • Excellent communication skills
  • Prompt, Responsive, Responsible and Friendly approach to customer situations.


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Database Management

1 Open roles

About The Role:

Database administrators are responsible for the management and maintenance of company databases. Database administrator duties include ensuring that company databases are functional at all times, backing them up in the event of memory loss, and maintaining adherence to a data management policy. 

Roles & Responsibilities:

  • Establish the needs of users and monitor user access and security
  • Monitor performance and manage parameters in order to provide fast responses to front-end users
  • Map out the conceptual design for a planned database
  • Consider both back-end organization of data and front-end accessibility for end-users
  • Refine the logical design so that it can be translated into a specific data model
  • Further refining the physical design to meet system storage requirements
  • Install and test new versions of the database management system (DBMS)
  • Maintain data standards, including adherence to the Data Protection Act
  • Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata)
  • Control access permissions and privileges
  • Develop, manage and test back-up and recovery plans
  • Ensure that storage and archiving procedures are functioning correctly
  • Carry out capacity planning
  • Communicate regularly with technical, applications and operational staff to ensure database integrity and security
  • Commission and install new applications and customize existing applications in order to make them fit for purpose
  • Manage the security and disaster recovery aspects of a database.

Requirement:

  • Bachelor's degree in computer science or related field.
  • Proficiency in data manipulation languages, including PostgreSQL, MySQL Database.
  • Highly organized and responsible.
  • Confidence working under pressure.
  • Maintaining an awareness of trends and developments in database administration.
  • work closely with IT project managers, database programmers and multimedia programmers
  • Experience with cloud services (AWS, Microsoft Azure) a plus
  • Excellent knowledge of data backup, recovery, security, integrity and SQL
  • PostgreSQL certification preferred
  • Analytic mindset and good problem-solving skills.
  • Excellent verbal and written communication skills.
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Designing

3 Open roles

About The Role:

The Graphic Designer are responsible for entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. As a Graphic Designer, your graphics should capture the attention of those who see them and communicate the right message. For this you need to have creative flair and a strong ability to translate requirements into design. The only goal for a Graphic Designer is to inspire and attract the target audience.  

Roles & Responsibilities:

  • Study design briefs and determine requirements
  • Conceptualize visuals based on requirements
  • Prepare rough drafts and present ideas
  • Develop illustrations, logos and other designs using software
  • Use the appropriate colors and layouts for each graphic
  • Test graphics across various media
  • Amend designs after feedback
  • Ensure final graphics and layouts are visually appealing and on-brand

Requirement:

  • Experience in similar industry previously.
  • Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
  • Ability to work methodically
  • A keen eye for aesthetics and details 
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About The Role:

Primary duties of Web Designer include conceptualizing & implementing creative ideas for web sites, as well as creating visual elements that are in line with company’s client’s branding. As a web designer you have to be excellent in visual designs skills & be proficient with graphic design software such as Adobe photoshop & Adobe illustrator. 

Roles & Responsibilities:

  • Conceptualizing creative ideas with clients.
  • Testing and improving the design of the website.
  • Establishing design guidelines, standards, and best practices.
  • Maintaining the appearance of websites by enforcing content standards.
  • Designing visual imagery for websites and ensuring that they are in line with branding for clients.
  • Working with different content management systems.
  • Communicating design ideas using user flows, process flows, site maps, and wireframes.
  • Incorporating functionalities and features into websites.
  • Designing sample pages including colours and fonts.
  • Preparing design plans and presenting the website structure. 

Requirement:

  • Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
  • Proficiency in front-end development web programming languages such as HTML and CSS, jQuery, and JavaScript.
  • Good understanding of content management systems.
  • Good understanding of search engine optimization principles.
  • Proficient understanding of cross-browser compatibility issues.
  • Excellent visual design skills.
  • Up-to-date experience with international web protocols, standards, and technologies.
  • Creative and open to new ideas.
  • Adaptable and willing to learn new techniques
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About The Role:

UX-UI Designers are generally responsible for collecting, researching, investigating and evaluating user requirements. Their responsibility is to deliver an outstanding user experience providing an exceptional and intuitive application design. 

Roles & Responsibilities:

  • You will be a quick understanding the user and product requirement by collaborating with different stakeholders like product coaches, marketers and even customers to produce marketing assets
  • You will illustrate design ideas into mood boards or storyboards, process flows and build wireframe, prototypes
  • You will have to develop a problem-solving mindset, thus identify and troubleshoot UX problems like responsiveness etc.
  • You will conduct layout adjustments based on user feedback adhering to style standards on fonts, colors and images
  • You will also collaborate with developers to gain product knowledge and ensure UX is implemented with the for best experience
  • You also need to work closely with developers with basic understanding on front end languages like html5, CSS and JavaScript
  • You will have to keep yourself updated on the latest design trends and tools
  • You will have to be open to receiving objective criticism and improve on it
  • With a good experience in working with agile teams of developers, UX designers and copywriters
  • You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction 

Requirement:

  • Relevant experience
  • Excellent interpersonal and communication skills
  • Ability to discuss and explain design options
  • Problem solver and customer-centered
  • Knowledge of Adobe range of products including Photoshop, Illustrator, InDesign, Acrobat and Dreamweaver
  • Some knowledge of Usability Factors in Human Computer Interaction. 
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Digital Marketing

3 Open roles

About The Role:

SEO Executives help companies improve their websites and increase visitor numbers. The role will include analysing competitors’ SEO, compiling reports through Google Analytics and assisting in the creation of relevant content. You might also have to carry out keyword research and keep up to date with changes to Google algorithms and developments in search engine marketing.

Roles & Responsibilities:

  • Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns
  • Track, report, and analyze website analytics and PPC initiatives and campaigns
  • Optimize copy and landing pages for search engine marketing
  • Perform ongoing keyword discovery, expansion and optimization
  • Research and implement search engine optimization recommendations
  • Research and analyze competitor advertising links
  • Develop and implement link building strategy
  • Work with the development team to ensure SEO best practices are properly implemented on newly developed code
  • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

Requirement:

  • Marketing degree or related.
  • Extensive experience in SEO.
  • Working knowledge of Google Analytics.
  • Experience with coding techniques.
  • Thorough understanding of web design and site structures.
  • Good knowledge of back link analysis.


Apply Now

About The Role:

Social media manager will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals. As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement. 

Roles & Responsibilities:

  • Perform research on current benchmark trends and audience preferences
  • Design and implement social media strategy to align with business goals
  • Generate, edit, publish and share engaging content daily (e.g., original text, photos, videos and news)
  • Monitor SEO and web traffic metrics
  • Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
  • Communicate with followers, respond to queries in a timely manner and monitor customer reviews
  • Oversee social media accounts’ design (e.g., Facebook timeline cover, profile pictures and blog layout)
  • Suggest and implement new features to develop brand awareness, like promotions and competitions
  • Stay up-to-date with current technologies and trends in social media, design tools and applications

Requirement:

  • experience in content management
  • Excellent copywriting skills
  • Ability to deliver creative content (text, image and video)
  • Solid knowledge of SEO, keyword research and Google Analytics
  • Knowledge of online marketing channels
  • Familiarity with web design
  • Analytical and multitasking skills
Apply Now

About The Role:

Content Writers are conducting thorough research on industry related topics, generate new ideas for new content types and proofreading articles before publication.

As a Content Writer, you have to deliver quality writing pieces that appeal to our audiences, attracts customers and boost brand awareness. 

Roles & Responsibilities:

  • Research industry-related topics (combining online sources, interviews and studies)
  • Write clear marketing copy to promote our products/services
  • Prepare well-structured drafts using Content Management Systems
  • Proofread and edit blog posts before publication
  • Coordinate with marketing and design teams to illustrate articles
  • Conduct simple keyword research and use SEO guidelines to increase web traffic
  • Promote content on social media
  • Identify customers’ needs and gaps in our content and recommend new topics
  • Ensure all-around consistency (style, fonts, images and tone)
  • Update website content as needed  

Requirement:

  • Excellent writing and editing skills in English
  • Familiarity with web publications
  • Experience doing research using multiple sources 
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Human resources

1 Open roles

About The Role:

A Talent Acquisition Specialist is responsible for sourcing, attracting, interviewing, hiring and onboarding employees in a company. They factor in the long-term goals of an organization and acknowledge that people play a huge role in a company's future successes.

Roles & Responsibilities:

  • Writing job descriptions and posting to relevant media platforms.
  • Screening Applicants for competency with the job requirements.
  • Arranging telephone, video or in-person interviews.
  • Performing background & reference checks.
  • Keeping track of all applicants as well as keeping applicants informed on the application process.
  • Offering job positions and completing the relevant paper work.
  • Develop a sustainable talent acquisition and hiring plans and strategies.
  • Design, plan and execute employer branding activities.
  • Encourage employees to be brand ambassadors.
  • Plan employee referral programs.

Requirement:

  • Relevant Experience in IT recruitment process and platforms.
  • Great understanding and knowledge of Job Portals.
  • Good negotiation Skills.
  • A good understanding of technology and technical skills.
  • Good interpersonal and decision-making skills. 
Apply Now

Marketing

1 Open roles

About The Role:

Sales and marketing executives research and develop marketing and sales strategies for a company. As a Sales and marketing executives, you are also responsible for maintaining customer relationships, tracking sales data, and creating performance reports. 

Roles & Responsibilities:

  • Promoting the company's existing brands and introducing new products to the market.
  • Makes product knowledge readily available to self
  • Finds ways to sell products in the market
  • Researches client base to find new types of customers through cold calling, networking and social media.
  • Set up meetings with potential clients and listen to their requirements and concerns
  • Maintaining relationships with important clients by making regular visits and understanding their needs.
  • Researching and developing marketing opportunities and plans and suggesting system improvements to achieve the company's marketing goals.
  • Implementing new sales plans and advertising.
  • Meeting and visiting client for demonstration.
  • Establish, develop and maintain positive business and customer relationships 

Requirement:

  • Bachelor’s degree in Marketing, Advertising, Sales, or a related field.
  • Proven work experience as a Sales and Marketing Executive or a similar position in the Sales Department.
  • Good oral and written communication skills.
  • Good negotiation and sales skills.
  • Knowledge of modern marketing techniques.
  • Excellent interpersonal skills.
  • Ability to work independently as well as in a team environment. 
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Project Management

1 Open roles

About The Role:

Business Analysts are responsible for understanding and assessing the changing needs of the business. They’re frequently asked to analyze the impacts of change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change. Many times, business analysts act as liaisons between groups or departments. They become intermediaries who help support and translate needs across business units and functions.  

Roles & Responsibilities:

  • Prioritize requirements from various stakeholders
  • Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders
  • Assess change-proposals and define solutions to help the organization achieve its goals
  • Discover, organize, and clarify business needs and review/produce specifications for change
  • Work with the Technical Analyst and development team to ensure that they understand the specifications.
  • Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan.
  • Conduct business process modelling and generate applicable scenarios for the technology functionality testing team.
  • Interviewing personnel and conducting onsite observations to determine the methods, equipment, and personnel that will be needed
  • Finding root causes for problems and proposing solutions that many include new systems, procedures, or personnel changes
  • Help design, document and maintain system processes  

Requirement:

  • Previous experience in Business Analysis
  • A degree in IT / Computer Science
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
  • Solid experience in writing SQL queries
  • Basic knowledge in generating process documentation
  • Strong written and verbal communication skills including technical writing skills 
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Quality Management

1 Open roles

About The Role:

Manual Tester has a major role to play in the stage of software development. You will carry out manual tests to ensure the software created meets the requirements. This involves the analysis of software to prevent issues and fixing bugs before the product is dispatched to users. As working with code is part of the role, software testers are expected to be familiar with various coding languages.

Roles & Responsibilities:

  • Meet with system users to understand the scope of projects
  • Analyzing users stories and/use cases/requirements for validity and feasibility
  • Carry out stress testing, performance testing, functional testing and scalability testing
  • work on multiple projects at one time
  • document analysis
  • Arranging Test Environment to execute the test cases
  • Reporting of bugs to developers so as to fix it
  • Test Cases for various testing processes
  • Minimum knowledge on any of the automation tools
  • Identify bottlenecks and bugs, and devise solutions to these problems
  • Strong analytical and trouble shooting skills.
  • Ability to write the use cases for the modules.
  • Prioritize the work based on the severity.  

Requirement:

  • Ability to handle multiple tasks simultaneously.
  • Ability to work in a fast-paced environment with minimal supervision
  • Sense of ownership and pride in your performance and its impact on the company’s success
  • Critical thinker and problem-solving skills
  • Good time-management skills
  • Great interpersonal and communication skills
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Software Development

5 Open roles

About The Role:

React.js developers design and implement user interface components for JavaScript-based web and mobile applications using the React open-source library ecosystem. These skilled front-end developers are involved in all stages of interface component design, from conception through to final testing. 

Roles & Responsibilities:

  • A frontend developer, who is passionate about user interface design and have skills in JavaScript frameworks such as Angular, React or Vue.js.
  • Efficient use of imagination to artistically create beautiful user-friendly designs.
  • Strong skills with HTML5, CSS3, Twitter Bootstrap and experience in building responsive web applications.
  • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
  • Experience with user interface design.
  • Knowledge of performance testing frameworks including Mocha and Jest.
  • Optimizing applications for improved performance
  • Have a keen eye to discover, evaluate, and implement new technologies to maximize development efficiency and improve user experience.  

Requirement:

  • Bachelor’s degree in computer science, information technology, or a similar field.
  • Experience with browser-based debugging and performance testing software.
  • Excellent troubleshooting skills.
  • Good project management skills. 
  • Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc., popular frontend development tools, CI/CD tools, DevOps.
  • performance testing frameworks like Mocha, Node + NPM
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About The Role:

Java Developers are responsible for analyzing user requirements and business objectives, determining application features & Functionality. Your primary responsibilities include designing and implementing Java applications, developing and testing software, and resolving technical issues that arise.  

Roles & Responsibilities:

  • As a Java developer, you should be passionate about coding & strong skills in one or more of the programming languages such as Java, JavaScript. Hands on skills with databases such as MySQL, PostgreSQL, Oracle is an added advantage.
  • Knack for writing clean, readable, efficient, reusable and reliable code
  • Ensure the best possible performance, quality, and responsiveness of the applications.
  • Excellent communication skills and ability to work closely with diverse teams
  • As developer you will be dealing with all the applications around the world use is now looking for Java developers to join our agile and dynamic software support and development team.
  • Responsible for maintenance and improvement of very critical applications with focus on building and testing Java Application
  • As part of a dedicated, agile team, the developers will be responsible for: Perform application development based on agile methodologies & participate in requirements / user story analysis and design. 

Requirement:

  • Must have worked on Java Spring Framework with strong experience in JavaScript, Core Java, J2EE and other related technologies.
  • Must have knowledge in working with web development tools such as HTML 5, CSS 3, J2EE features (Servlets) and jQuery.
  • Knowledge of Web Service implementation, Data Structures and Algorithms, Knowledge of MVC framework
  • Should be able to independently analyze requirements based on a given specification and come up with a sound and sustainable algorithmic design.
  • Candidates have great skills of JAVA Development in spring and hibernate with backend and frontend.
  • They have to Design, implement and maintain java application phases. Software development activities. Transforming requirements into stipulations. Develop, test, implement and maintain application software. 
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About The Role:

Angular Developer will be responsible for creating top-level coding-base using angular practices. Your role will require you to implement an exciting & streamlined user experience in front of java-based desktop and mobile web-app.  

Roles & Responsibilities:

  • Designing and developing user interfaces using Angular best practices.
  • Adapting interface for modern internet applications using the latest front-end technologies.
  • Writing JavaScript, CSS, and HTML.
  • Developing product analysis tasks.
  • Making complex technical and design decisions for AngularJS projects.
  • Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
  • Conducting performance tests.
  • Consulting with the design team.
  • Ensuring high performance of applications and providing support. 

Requirement:

  • Bachelor’s degree in computer science, computer engineering or similar.
  • Knowledge of Angular 7+, Node.js, JavaScript
  • Hand on and implements complex Angular applications, directives, controllers, services
  • Cooperating with the back-end developer in the process of building the RESTful API
  • Proficient in CSS, HTML, and writing cross-browser compatible code.
  • Experience using JavaScript building tools like Gulp or Grunt.
  • Knowledge of JavaScript MV-VM/MVC frameworks including AngularJS.
  • Excellent project management skills.
  • Proven experience implementing front-end and back-end JavaScript applications.
  • Critical thinker and good problem-solver. 
Apply Now

About The Role:

The iOS Developer position is responsible for creating and architecting new mobile applications, maintaining and improving existing features on existing applications, and working with our sales team to develop innovative solutions that meet our clients’ business needs.

Roles & Responsibilities:

  • Designing and building mobile applications for Apple’s iOS platform.
  • Collaborating with the design team to define app features.
  • Ensuring quality and performance of the application to specifications.
  • Identifying potential problems and resolving application bottlenecks.
  • Fixing application bugs before the final release.
  • Publishing application on App Store.
  • Maintaining the code and atomization of the application.
  • Designing and implementing application updates. 

Requirement:

  • Should be familiar with Storyboards, MVVM pattern, Push Notifications, CoreData, Networking, Threading and Offline storage concepts.
  • Should be familiar with XML Parsing and RESTful APIs to connect iOS applications to back-end services.
  • Knowledge in popular POD frameworks like AFNetworking and Kingfisher is a plus.
  • Should be able to analyze customer requirements, estimate the effort, provide the deliverable date to the customer and make sure to ship the feature on time.
  • Should have experience in publishing at least one app to AppStore and knowledge on Apple Certificates and Provisioning Profiles.
  • Collaborate with cross-functional teams to define, document, design, and ship new features.
  • Experience working in Git and Release management like creating, merging, maintaining branches, versioning and releasing apps.
  • Out of the box thinking to troubleshoot and solve problems and ability to performance and memory tune the app.
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About The Role:

An Android developer develops applications for the Android platform. Use the following job description template when hiring for an Android Developer and customize it further based on your specific requirements

As an Android Developer, you will work within our engineering team to deliver functional & user-friendly Android applications in a timely manner.

Roles & Responsibilities:

  • Design and build advanced applications for the Android platform
  • Work with outside data sources and APIs
  • Work on bug fixing and improving application performance
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirement:

  • Should be passionate about user interface design and have skills in Native Android with proficiency in Kotlin and Java. Knowledge in Realm Database, SnappyDB, HTML, CSS, Mustache, JUnit, Mockito or Coroutines is a plus out of the box thinking to troubleshoot and solve problems
  • Should be willing to implement latest technology trends like MVVM pattern, Livedata, Data binding, Pagination and other Jetpack Components.
  • Should be able to analyze customer requirements, estimate the effort, provide the deliverable date to the customer and make sure to ship the feature on time
  • Experience in Release management like creating, merging, maintaining branches, versioning and releasing apps. Should have experience in publishing at least one app to playstore.
  • Ready to help team members in their technical challenges
  • Collaborate with cross-functional teams to define, document, design and ship new features


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